The City of Richmond has a franchisee agreement with WM for trash service. All residents in Richmond must contact WM to receive trash pick-up. You can contact them at Customer Service 1-800-888-3244 (To set up new residential services, commercial services, request toters, billing and any online account services (password reset/online payments/reoccurring payments).
Trash should be placed in cans or carts and not in bags or loose. Trash should be placed at the curb after dusk the night before scheduled pick-up. All containers shall be removed from the curb on the same day they are serviced.
Place garbage on the curb the NIGHT BEFORE your scheduled service.
Garbage must be placed in a rigid plastic or metal container and not on the curb loose or in bags.
All containers must be removed from the curb the same day they are serviced.
For pick-up schedules or other questions please call WM toll free at 1-800-888-324 .